Customer Care


Rose Lane Clothing is an online Fashion Destination.  We are based in Townsville, with shipping throughout Australia and Internationally.

My name is Natasha and I started the store to give ladies another option where they can shop for amazing clothing, at affordable prices.  Because we all deserve to be able to look and feel our best on a daily basis.   

I am a Defence wife, and mum to two beautiful boys.  As a mum I appreciate the importance of finding the time to spoil ourselves and love that online shopping can cater to everyone's busy lifestyles.

I hope you enjoy what Rose Lane Clothing has to offer. 

 A.B.N 23 528 787 390



Whilst we try to ensure that the sizing of our products is standard, different suppliers products may vary. 

If there are any variations they will be listed in the item description.  If there is no mention of sizing on the product, the sizing will run in accordance with Australian Sizing Standards. 



Please read our terms and conditions carefully prior to ordering through Rose Lane Clothing.  By using our website you agree to all terms and conditions as outlined. 
If you have any questions please email us at  
We reserve the right to change these terms at any time and without notification to our customers.   
It is the responsibility of the customer to ensure that they are aware of the current terms and conditions.   


Payment Options 

We accept the following forms of payment: 

  • Paypal 
  • Credit Card 
  • ZipPay (Australia only)
  • Afterpay



The Rose Lane Clothing website is for personal use only and is not intended for use by commercial entities. All content, design and graphics have been created by Rose Lane Clothing and protected by copyright laws.  Use of any of the Rose Lane Clothing website is not allowed.   


Privacy & Security Policies 

We are bound by the Privacy Act 1988.  At Rose Lane Clothing your privacy is extremely important to us and we will always strive to ensure that we uphold the highest standard of privacy.   

Rose Lane Clothing will collect information required to complete and fulfil your order, such as your name, address, email address and contact number.  

However, whilst we practice caution with your details, please be aware that we cannot guarantee that anything you transmit on the internet is 100% secure.  

The Rose Lane Clothing website uses cookies, which may be dropped by us or another third party to uphold the accuracy and running of the site.  Cookies are created by your browser at our request.  The majority of web browsers accept cookies by default.  

We are not responsible for any third party websites that may be linked to our site and we do not endorse any content from third parties who may link to our website.


Collection of Your Information 

Rose Lane Clothing use the information collected from our website to monitor the visitors who visit the site.  

Although, with this information we are unable to personally identify the person, rather the data collected may be such things as the operating system, pages and products viewed.  However, it is not limited to these listed.  


Faulty or Incorrect Items 

If for any reason you receive an item which is deemed to be faulty or not what you ordered, please contact us immediately so we can resolve the problem for you.


Sharing your Personal Details 

As Rose Lane Clothing is an online store, we will be required to provide your details to Australia Post in order to deliver your item.  However, we will also take necessary action to ensure Australia Post is bound by its confidentiality and privacy obligations in relation to the protection of your personal information.