Shipping & Returns
Shipping & Delivery
We ship to Australia, New Zealand, United States, Canada and the United Kingdom.
Any Customs or extra tax charges that may occur will be the responsibility of the customer.
Within Australia: Orders will be sent via Australia Post and will be dispatched within 2 business days from finalising your order.
Orders over $75 will qualify for free postage.
Orders less than $75 can be shipped at a flat rate of $9.95 or Express Post for $12.90
Orders within Townsville, Queensland, Australia, can choose free pickup. We also offer a Free Drop off service on Saturdays for orders in the Townsville area. This option must be selected at checkout.
Delivery can be expected within 2-8 business days, depending on your location.
New Zealand: Orders will be sent via Standard Air Mail and will be dispatched within 2 business days from finalising your order.
The standard rate is AUD$18.95 for all orders. Delivery will be within 17 days.
United States, Canada, United Kingdom: Orders will be sent via Standard Air Mail and will be dispatched within 2 business days from finalising your order.
The standard rate is AUD$21.95 for all orders. Delivery will be within 21-25 days.
We do not accept responsibility for lost orders to any destination as a result of a third party's behaviour.
Please contact us if you have not received your order within the stated timeframe and we will endeavour to track it down for you.
Returns, Refunds & Exchanges
At Rose Lane Clothing we value your satisfaction and want you to be happy with your purchase. If for any reason you do need to return an item, please follow these guidelines.
- Each item must be in its original condition, unworn, unwashed and with all tags still attached. Please email us for a returns form.
- Please return your item within 14 days of your order date to obtain a refund on full priced items.
- Due to health and hygiene reasons, we cannot offer a refund or exchange on Jewellery.
- Sale items will only be swapped if another item of the same style but different size is available to do so. Sale items will be returned at the expense of the customer. Apart from this, ALL Sale items are final and cannot be returned, refunded or exchanged.
- Return of any item/s will be at the expense of the customer, however a Store Credit Voucher will be issued for the amount of the postage. Except in the case where the item is damaged or the wrong item was sent. In this case the postage will be covered by Rose Lane Clothing.
- When an item is damaged, we cannot guarantee that we can replace it with another item of the same. If this is the case you will receive a full refund.
- We must receive your item before we can issue a refund or replacement.
- This policy applies to all clothing purchases and payment methods.
- If for any reason we cannot fulfill your order, we will issue you with a full refund or give the option to pick another item.
- Refunds will not be given for items paid for, but not collected.
- Any items gifted at a price of $0 are prohibited from onselling.