Shipping & Returns

Shipping & Delivery

We ship to Australia, New Zealand, United States, Canada and the United Kingdom.

Any Customs or extra tax charges that may occur will be the responsibility of the customer.

Within Australia:  Orders will be sent via Australia Post and will be dispatched within 2 business days from finalising your order.  If we are away and cannot fill your order within this timeframe, a notice will be placed on our website homepage advising of this. 

Orders up to the value of $99.99 will cost $9.95 for standard post.

Orders over $100 will receive Free Post.

Express Post is available for a cost of $12.95.  

Local Pickup is available for those wanting to collect from Mount Low, Townsville.  Mount Low pick up will be after hours by appointment.  Pickup days will be Tuesday and Wednesdays.  There will be no weekend Pickups unless organised prior to ordering.  If Local pickup is selected and you then need to change it to have postage organised, the fee will be $9.95 to ship the item (Within Aust only).

Delivery can be expected within 2-10 business days, depending on your location.  

New Zealand:  Orders will be sent via Standard Air Mail and will be dispatched within 2 business days from finalising your order.  If we are away and cannot fill your order within this timeframe, a notice will be placed on our website homepage advising of this. 

The standard rate is AUD$18.95 for all orders.  Delivery will be within 17 days.

United States, Canada, United Kingdom:  Orders will be sent via Standard Air Mail and will be dispatched within 2 business days from finalising your order.  If we are away and cannot fill your order within this timeframe, a notice will be placed on our website homepage advising of this. 

The standard rate is AUD$21.95 for all orders.  Delivery will be within 21-25 days.

We do not accept responsibility for lost orders to any destination as a result of a third party's behaviour.  

Please contact us if you have not received your order within the stated timeframe and we will endeavour to track it down for you.   

 

Returns, Refunds & Exchanges 

At Rose Lane Clothing we value your satisfaction and want you to be happy with your purchase.  If for any reason you do need to return an item, please follow these guidelines and complete this returns form

  1. Due to our Closure, all orders placed or or after 31 July 2021 are final. Items can be swapped for other items of same style/colour only.

The following are the terms pre the 31st July 2021. 

  1. Postage costs are non-refundable.  A re-stocking fee of $9.95 will be deducted from refunds if free shipping or free drop off was offered for the order. 
  2. Each item must be in its original condition, unworn, free from perfumes and other smells, unwashed and with all tags still attached.
  3. Items must be returned within 14 days of Order date.
  4. Sale items are final and cannot be refunded or exchanged.
  5. Items at full price purchased using discount codes will receive a store credit.
  6. Orders which received Free Items as part of a promotion, can only return products for a credit.
  7. Swapping styles is not permitted if a Prize Store Credit is used.
  8. Sale items will be returned at the cost to the customer. If swapping for another size you will also be responsible for return post cost.
  9. Refunds will be processed within 5 business days of return of item and refunded in the same payment form as the purchase.
  10. All returns need to be finalised within 14 days of the original purchase date. This includes swapping items within the 14 days. This timeframe is final and is a total from the original sale date.
  11. Items can only be swapped for products that are in stock and not preorder items.
  12. Postage cost is non-refundable. A re-stocking fee of $9.95 will be deducted from refunds if free shipping or free drop off was offered for the order.
  13. Due to health and hygiene reasons, we cannot offer a refund or exchange on Jewellery or Swimwear.
  14. We cannot guarantee print placement on any items. We do not refund or give credits due to print placement.
  15. Return of any item/s will be at the expense of the customer, however a Store Credit Voucher will be issued for the amount of the postage if it is a full priced item.  A store credit will not be issued if returning Sale items as this is a fee incurred by the purchaser. Except in the case where the item is damaged or the wrong item was sent.  In this case the postage will be covered by Rose Lane Clothing.
  16. Due to Hygiene reasons we do not issue refunds on Hair Goods or Jewellery.
  17. When an item is damaged, we cannot guarantee that we can replace it with another item of the same.  If this is the case you will receive a full refund unless it is a Sale item where a store credit will be issued.
  18. Refunds will not be issued due to change of mind of the customer before collecting or item is shipped.
  19. We must receive your item before we can issue a refund or replacement.
  20. This policy applies to all purchases and payment methods.
  21. If for any reason we cannot fulfill your order, we will issue you with a full refund or give the option to pick another item.
  22. Refunds will not be given for items paid for, but not collected.
  23. Any items gifted at a price of $0 are prohibited from onselling.
  24. Refunds or exchanges will not be issued on non collection of pickup orders.