Shipping & Returns
Shipping & Delivery
We ship to Australia, New Zealand, United States, Canada and the United Kingdom.
Any Customs or extra tax charges that may occur will be the responsibility of the customer.
Within Australia: Orders will be sent via Australia Post and will be dispatched within 2 business days from finalising your order. If we are away and cannot fill your order within this timeframe, a notice will be placed on our website homepage advising of this.
Orders up to the value of $79.99 will cost $9.95 for standard post.
Orders over $80 will receive Free Post.
Express Post is available for a cost of $12.90.
Local Pickup is available for those wanting to collect from Mount Low, Townsville. Pickup days will be Tuesday and Thursdays. There will be no weekend Pickups unless organised prior to ordering. If Local pickup is selected and you then need to change it to have postage organised, the fee will be $8.95 to ship the item (Within Aust only).
Delivery can be expected within 2-10 business days, depending on your location.
New Zealand: Orders will be sent via Standard Air Mail and will be dispatched within 2 business days from finalising your order. If we are away and cannot fill your order within this timeframe, a notice will be placed on our website homepage advising of this.
The standard rate is AUD$18.95 for all orders. Delivery will be within 17 days.
United States, Canada, United Kingdom: Orders will be sent via Standard Air Mail and will be dispatched within 2 business days from finalising your order. If we are away and cannot fill your order within this timeframe, a notice will be placed on our website homepage advising of this.
The standard rate is AUD$21.95 for all orders. Delivery will be within 21-25 days.
We do not accept responsibility for lost orders to any destination as a result of a third party's behaviour.
Please contact us if you have not received your order within the stated timeframe and we will endeavour to track it down for you.
Returns, Refunds & Exchanges
At Rose Lane Clothing we value your satisfaction and want you to be happy with your purchase. If for any reason you do need to return an item, please follow these guidelines.
- Each item must be in its original condition, unworn, free from perfumes and other smells, unwashed and with all tags still attached. Please email us for a returns form.
- Refunds will only be issued on Full priced items. Items using discount codes on a full priced item will receive a store credit.
- Refunds will be processed within 5 business days of return of item and refunded in the same payment form as the purchase.
- We will not issue a refund if you purchase an item against our personally recommending the size for you, or recommending against purchasing the size you get.
- Please return your item within 14 days of your order date to obtain a refund on full priced items.
- All returns need to be finalised within 14 days of the original purchase date. This includes swapping items within the 14 days. This timeframe is final and is a total from the original sale date.
- Items can only be swapped for products that are in stock and not preorder items.
- Postage cost is non-refundable. A re-stocking fee of $8.95 will be deducted from refunds if free shipping was offered for the order.
- Due to health and hygiene reasons, we cannot offer a refund or exchange on Jewellery.
- Sale items will only be swapped if another item of the same style, but different size is available to do so. Sale items will be returned at the expense of the customer. Apart from this, ALL Sale items are final and cannot be returned, refunded or exchanged.
- Return of any item/s will be at the expense of the customer, however a Store Credit Voucher will be issued for the amount of the postage. A store credit will not be issued if returning Sale items as this is a fee incurred by the purchaser. Except in the case where the item is damaged or the wrong item was sent. In this case the postage will be covered by Rose Lane Clothing.
- Due to Hygiene reasons we do not issue refunds on Hair Goods or Jewellery.
- When an item is damaged, we cannot guarantee that we can replace it with another item of the same. If this is the case you will receive a full refund unless it is a Sale item where a store credit will be issued.
- Refunds will not be issued due to change of mind of the customer before collecting or item is shipped.
- We must receive your item before we can issue a refund or replacement.
- This policy applies to all purchases and payment methods.
- If for any reason we cannot fulfill your order, we will issue you with a full refund or give the option to pick another item.
- Refunds will not be given for items paid for, but not collected.
- Any items gifted at a price of $0 are prohibited from onselling.
- Refunds or exchanges will not be issued on non collection of pickup orders.